Logex offers logistics services with a focus on food transports to customers throughout Norrland with connecting regular services to Stockholm, Gothenburg and Skåne. The company also offers package solutions for warehousing, logistics and distribution based on customers specific needs and wishes.

Their head office is adjacent to the company’s terminal in Umeå. In addition, terminals are available in Sundsvall, Skellefteå and Luleå.

With over 100 vehicles on the road and even more employees around Sweden, functioning communication is crucial. Even more so if there’s a problem. Frida Häggström is the Operative manager at Logex AB. She manages the company’s PBX and telephony. When they were looking for a telephony supplier, it was important for them with a high service standard.

“We wanted to have our own contact person. Not having to talk to different departments and wait in line, as you have to do with the largest telco providers,” she says.

Telavox became their supplier of choice, many thanks to the personal service. With Telavox, Logex has a personal Customer Success Manager. His name is Martin Hansson and Frida finds his help to be invaluable.

“Martin Hansson, our personal Customer Success Manager, knows a lot about our company, our needs, and how we use our PBX. That makes communication and problem solving quick and easy.”

Martin Hansson, Customer Success at Telavox.

A flexible PBX for an industry in constant change

Frida appreciates the agility that Telavox provides. She saves a lot of time by being able to manage most of the administration herself. With many employees, changes have to be made all the time. People come and go, and technology has to keep up.

“Whether I need to add surf, change someone’s administrative rights, or get new licenses, I can easily do it myself. That’s super convenient,” says Frida.

A large staff requires that you can make changes on the go. In Telavox, managing the PBX takes little to no time.

“For us, Telavox has been nothing but great. It means so much to be able to adapt our solution when our needs change,” she says.

“It’s so easy to use, most people don’t even need training”

Frida says the user-friendly interface of Telavox makes onboarding of new colleagues quick and fun.

“We have a large number of users. Most of them just get it immediately, without the need for any training at all. That’s how intuitive Telavox is,” she says.

Logex is growing and the company hire new people regularly. This means that the need for availability, communication and customer service is continuously increasing.

“The transport industry is in constant flux, so agility is central. As we evolve, Telavox grows with us. We see Telavox as a long-term partner that helps us face new challenges as they arise,” says Frida.