Palvelu- ja häiriötiedotteet

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Ajankohtaiset häiriötiedotteet
Ei suunniteltuja huoltotöitä
Suunnitellut huoltotyöt
Ei suunniteltuja huoltotöitä
Päättyneet häiriotilanteet
Ref.nrKuvaus
5bd975e0
Asia päivitetty viimeksi:
ke, 31 Lok 2018, 17:01
Koskee aluetta:
Denmark, Suomi, Norway, Sweden, United Kingdom
Disturbance on line status mobile apps
Timezone: CET
Incident start date/time: 2018-10-31 10:22
Current ETR: 15:45

Current progress report:
2018-10-31 10:22
There is currently a problem reaching our applications and home/flow/ user interface
Alarms raised and troubleshooting is ongoing

2018-10-31 10:34
The mobile apps (android/iOS) is affected with line status and presence. Contacts is not updating on iOS devices.

2018-10-31 10:43
Home/Flow is stable since 10.32. Mobile apps is still affected and troubleshooting is still in progress

2018-10-31 14:00
Home/Flow is stable and measures to ensure that Home/Flow will remain stable has been taken. There is a bug on the mobile apps with and line status that we are working on

2018-10-31 14:30
iOS is updated so all contacts can be displayed. You may have to close the app and open again. There is still a bug with line status in the mobile apps. Users will not be able to transfer calls from the the mobile apps

2018-10-31 15:20
ETR is 15:45. We will perform an update that should solve the problem

2018-10-31 15:50
The disturbance is now solved. We will continue to work with more improvements so this kind of disturbances will not be recurrent
5bd82aac
Asia päivitetty viimeksi:
ti, 30 Lok 2018, 16:21
Koskee aluetta:
Denmark, Suomi, Norway, Sweden, United Kingdom
Disturbance on applications and Home/Flow
Timezone: CET
Incident start date/time: 2018-10-30 10:41
Current ETR: Not yet estimated

Current progress report:
2018-10-30 10:41

There is currently an intermittent problem reaching our applications and home/flow/ user interface. Users may experience increased load times and problem accessing all services related to the Home/flow user interface and our applications.

Alarms raised and troubleshooting ongoing


2018-10-30 11:01
BLF status is affected on terminals. We suggest to power off the terminal and start it up again.
The mobile apps is affected with line status and presence and colleague list not updating on iOS devices.

2018-10-30 11:56
All services is back to normal and systems are stable. Extended monitoring in progress.

2018-10-30 13:41
The disturbance is solved since the last update, extended monitoring is still in progress

2018-10-30 15:17
The problem was solved 11:56 We will continue the extended monitoring during the upcoming days


The problem affects Sweden,Denmark,Norway and Finland.
5bd8067c
Asia päivitetty viimeksi:
ti, 30 Lok 2018, 12:03
Koskee aluetta:
Denmark
Disturbances in mobile network Denmark - Køge
Timezone: CET
Incident start date/time: 2018-10-30 08:18
Current ETR: Not yet estimated

Current progress report:
2018-10-30 08:18
Our subcontractor informs us that there is reduced mobile coverage in Køge.
Customers may experience problems connecting calls.

Our subcontractor are working on the problem.

2018-10-30 11:03
Our mobile subcontractor that the problem in Køge is now resolved.

* Häiriötiedotteet, jotka eivät ole harmaalla, ovat päivittyneet kuluneen vuorokauden aikana.