Brilliant

Brilliant Future offers a variety of customer satisfaction and employee relationship tools including NPS surveys and analytics features.

By combining Brilliant’s features with our telephony you can get closer to your customers and streamline your processes.

You can trigger surveys and gather information automatically whenever you receive a call in one of your queues, meaning you get fast, actionable feedback.

This integration is perfect for customer support managers, or anyone who needs to monitor customer feedback, especially following phone calls.

If you’re already using Brilliant in your business, we highly recommend integrating it with our telephony.

When a call ends, a customer satisfaction survey will automatically be sent to the caller based on your chosen settings in Brilliant.

You can choose which queues and call flows to add the integration to.

You can customise, manage and analyse your surveys in Brilliant’s platform.

Install the Brilliant integration from our App Directory. You need an account with Brilliant in order to use the integration.

Find more information here.