Driftinformation

På den här sidan finner du planerade driftarbeten samt driftnotiser. Vi arbetar kontinuerligt med att hålla denna sida uppdaterad. För driftinformation av våra mobila tjänster hänvisar vi också till vår sida med geografisk driftinformation för mobila tjänster.

Du kan alltid kontakta vår support om du har några frågor.

Aktuella driftstörningar
Det finns för tillfället inga aktuella driftstörningar.
Planerade driftarbeten
Det finns för tillfället inga planerade driftarbeten.
Avslutade driftnotiser
Ref.nrBeskrivning
5ae05b98
Ärende senast uppdaterat:
ons, 25 Apr 2018, 13:56
Berör region:
Denmark
Disturbance on 3G in Viborg Denmark
Timezone: CEST
Incident start date/time: 2018-04-25 11:25
Current ETR: Not yet estimated

Current progress report:
2018-04-25 11:30
Cause of disturbance: Power failure.

Reduced or no mobile coverage on 3G-Network due to power failure in Viborg.
Our subcontractor are working on the problem.

2018-04-25 13:45
Our subcontractor informs that the problem now is resolved.


5ae0491e
Ärende senast uppdaterat:
ons, 25 Apr 2018, 13:10
Berör region:
Denmark, Norway, Sweden
Intermittent disturbance - Applications and Home/Flow
Timezone: CEST
Incident start date/time: 2018-04-25 11:22
Current ETR: Not yet estimated

Current progress report:
2018-04-25 11:22
There is currently an intermittent problem reaching our applications & home/flow user interface.
The user will experience increased load times when accessing or using services related to the Home/flow user interface and our applications.

The affected applications is Desktop,Operator,Webapp,Mobile apps (AND/IOS) and Flowapp.

2018-04-25 11:53
Troubleshooting in progress, the problem seems to be due to a server error.

2018-04-25 12:00
The problem is now affecting the Desktop and Operator application, other platforms are up and running.

2018-04-25 12:28
The problem is now only affecting profile changes from the Desktop and Operator application, the profile will be changed but the changes will not be visible in Desktop/Operator.

2018-04-25 12:55
The problem with profile changes is now resolved and systems is stable. Extended monitoring in progress.

2018-04-25 13:10
Services are restored.


If you are still experiencing problems, please contact us via email or phone:

Sweden:
support@telavox.se
020 100 000

Norway:
support@telavox.no
23 65 00 00


Denmark:
support@telavox.dk
33 60 00 00
5ae03afb
Ärende senast uppdaterat:
ons, 25 Apr 2018, 12:54
Berör region:
Norway
Disturbances in mobile network Norway - Trondheim
Timezone: CET
Incident start date/time: 2018-04-25 10:22
Current ETR: Not yet estimated

Current progress report:
2018-04-25 10:22
Our mobile subcontractor informs that there is currently a problem using voice and data services in Trondheim Norway.

2018-04-25 12:54
Our subcontractor have informed us that service is restored.

If you are still experiencing problems, please contact us via email or phone at:

support@telavox.no
23 65 00 00
5addf434
Ärende senast uppdaterat:
ons, 25 Apr 2018, 08:10
Berör region:
Denmark
Disturbances in mobile network Denmark - 8680
Timezone: CET
Incident start date/time: 2018-04-23 10:14
Current ETR: Not yet estimated

Current progress report:
2018-04-23 16:49
Our mobile subcontractor informs us that there is currently a problem with the 3G network at 8680 Ry. To mitigate the problem they recommend users to change the network settings in their phones so that they only connect to the 2G network.

2018-04-24 09:55
Our mobile subcontractor informs us that the problem has escalated. Affected area as of now is large parts of east Jylland, including Århus, Randers, Skanderborg, Horsens, Grenå and Silkeborg.
This only affects 3G and 2G is working fine.
The issue has top prioriy and work for a resolution is ongoing.

2018-04-25 07:00
Subcontractor reports all systems back to normal. Problem resolved.

* Gamla driftnotiser som inte är i grått har uppdaterats det senaste dygnet.