Driftinformation

På den här sidan finner du planerade driftarbeten samt driftnotiser. Vi arbetar kontinuerligt med att hålla denna sida uppdaterad. För driftinformation av våra mobila tjänster hänvisar vi också till vår sida med geografisk driftinformation för mobila tjänster.

Du kan alltid kontakta vår support om du har några frågor.

Aktuella driftstörningar
Det finns för tillfället inga aktuella driftstörningar.
Planerade driftarbeten
Det finns för tillfället inga planerade driftarbeten.
Avslutade driftnotiser
Ref.nrBeskrivning
5c0f7ff1
Ärende senast uppdaterat:
tis, 11 Dec 2018, 10:47
Berör region:
Denmark, Finland, Norway, Sweden, United Kingdom
Network distrubance
We are currently experiencing a degradation in our services.
We are working together with a subcontractor to identify the problem.


All times are presented in CET
2018-12-11 09:53
Alarms raised and troubleshooting initiated.

2018-12-11 10:04
Troubleshooting ongoing - Calls are sporadically connecting.

2018-12-11 10:27
Services are starting to stabilize. The system is currently working off the queue caused by the outage.
Troubleshooting still ongoing and increased awareness from our entire platform team.

2018-12-11 10:45
Service is restored. We are continuously working with our subcontractor and monitoring our systems.

If you are experiencing problems please reboot your phone.
If that does not not help please contact us via email or phone:

Sweden:
support@telavox.se
020 100 000

Norway:
support@telavox.no
23 65 00 00

Denmark:
support@telavox.dk
33 60 00 00

Finland
support@telavox.fi
09 424 514 53
5c04dd12
Ärende senast uppdaterat:
mån, 03 Dec 2018, 11:31
Berör region:
Denmark
Disturbances in mobile network in Copenhagen - Denmark
Timezone: CEST
Incident start date/time: 2018-12-03 08:34
Current ETR: Not yet estimated

Current progress report:
2018-12-03 08:34

Our subcontractor informs us that there is reduced mobile coverage in Copenhagen.
Customers may experience problems connecting calls.

Our subcontractor are working on the problem.

2018-12-03 11:30
Our subcontractor has now solved the disturbance
5bffad80
Ärende senast uppdaterat:
tors, 29 Nov 2018, 10:24
Berör region:
Denmark, Finland, Norway, Sweden, United Kingdom
Disturbance connecting calls on desktop (softphone)
Timezone: CET
Incident start date/time: 2018-11-29 10:05
Current ETR: Not yet estimated

Current progress report:
2018-11-29 10:05
Disturbance on log in to desktop and make outgoing and incoming calls. Alarms raised Investigation ongoing

2018-11-29 10:15
The disturbance also affects mobile calls. Some calls fails to connect and some calls connect but are silent

2018-11-29 10:18
The problem is now solved.

* Gamla driftnotiser som inte är i grått har uppdaterats det senaste dygnet.