Driftinformation

På den här sidan finner du planerade driftarbeten samt driftnotiser. Vi arbetar kontinuerligt med att hålla denna sida uppdaterad. För driftinformation av våra mobila tjänster hänvisar vi också till vår sida med geografisk driftinformation för mobila tjänster.

Du kan alltid kontakta vår support om du har några frågor.

Aktuella driftstörningar
Det finns för tillfället inga aktuella driftstörningar.
Planerade driftarbeten
Det finns för tillfället inga planerade driftarbeten.
Avslutade driftnotiser
Ref.nr. Beskrivning
5900eeb9
Ärende senast uppdaterat:
27 april 2017 02:37
Berör region:
Sweden
Disturbance with connecting calls
We had problem with connecting some inbound and outbound calls in Sweden.


All times are presented in CEST
Event start date/time: 2017-04-26 - 20:13
Magnitude: Low impact due to immediate redirect to backup connection
Cause of disturbance: Faulty hardware
ETA: 2017-04-27 01:00

2017-04-26 - 20:13
Our subcontractor informs an outage on one of our connections

2017-04-26 - 20:13
Our redundant connection handles the traffic. Impact is very low

2017-04-26 - 20:30
Subcontractor have escalated the issue - Trouble shooting ongoing

2017-04-26 – 21:00
Subcontractor preparing replacement parts.

2017-04-26 – 21:25
Technician en route to pick up replacement parts.

2017-04-26 – 22:00
Technician en route.

2017-04-26 – 22:30
Technician have picked up the replacement part and en route to the location of the site to replace the faulty hardware. Current estimated time of repair/resolution(ETR): 2017-04-27 00:30.
We are still using our back-up connection and the traffic has been normal while our subcontractor still working with restoring the primary connection

2017-04-26 23:25
Technician en route to site. Current estimated time of repair/resolution(ETR): changed to 2017-04-27 01:00

2017-04-27 01:00
Faulty equippment have been replaced.

2017-04-27 01:15
Troubleshooting ongoing.

2017-04-27 01:15
Service on primary connection is restored

58fa15f4
Ärende senast uppdaterat:
21 april 2017 17:07
Berör region:
Sweden
Intermittent disturbance with connecting calls
There is currently a intermittent problem with connecting some inbound and outbound calls in Sweden.


All times are presented in CEST
Event start date/time: 2017-04-21 16:00


2017-04-21 16:00
Alarms raised

2017-04-21 16:02
Troubleshooting in progress

2017-04-21 16:30
Troubleshooting in progress

2017-04-21 16:45
Troubleshooting in progress

2017-04-21 16:55
The problem is now remedied and calls are connecting as usual.


If you are still experiencing problems, please contact us via email or phone:

support@telavox.se
020 100 000

58fa0991
Ärende senast uppdaterat:
21 april 2017 15:30
Berör regioner:
Denmark, Norway, Sweden
Temporary network outage
We experienced a short network outage about 15:26 on 2017-04-21.

All services were affected under a period of about two minutes.

We apologize for the inconvenience.
58f88014
Ärende senast uppdaterat:
20 april 2017 12:15
Berör region:
Denmark
Disturbance - 2G-Network Sønderjylland
Timezone: CEST
Incident start date/time: 2017-04-20 10:30
Current ETR: unknown
Cause of disturbance: unknown at this time
There is currently a problem with the 2G Network.
The problem affects the following areas in Denmark: Esbjerg, Kolding, Fredericia, Vejle, Horsens.

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2017-04-20 12:10 The problem has now been solved
58f71541
Ärende senast uppdaterat:
21 april 2017 11:37
Berör region:
Denmark
Disturbance mobile reception Klitmøller/Thisted
There is currently a disturbance with mobile reception in Klitmøller/Thisted.

Timezone: CEST
Incident start date/time: 2017-04-19 09:00
Current ETR: unknown
Cause of disturbance:
There is currently a problem with mobile reception in Klitmøller/Thisted on 2G,3G,4G

2017-04-21 11:30 Out subcontractor informs that the problem is now resolved

If you are still experiencing problems, please contact your advisor or contact us via email or phone:

Denmark:
support@telavox.dk
33 60 00 00

* Gamla driftnotiser som inte är i grått har uppdaterats det senaste dygnet.