Driftinformation

På den här sidan finner du planerade driftarbeten samt driftnotiser. Vi arbetar kontinuerligt med att hålla denna sida uppdaterad. För driftinformation av våra mobila tjänster hänvisar vi också till vår sida med geografisk driftinformation för mobila tjänster.

Du kan alltid kontakta vår support om du har några frågor.

Aktuella driftstörningar
Ref.nrBeskrivning
5afe883e
Ärende senast uppdaterat:
fre, 18 Maj 2018, 10:05
Berör region:
Denmark
Disturbances in mobile network Denmark - Bornholm
Timezone: CEST
Incident start date/time: 2018-05-18 09:55
Current ETR: Not yet estimated
Cause of disturbance: unknown


Current progress report:
2018-05-18 09:55

There is currently 1 site down in Svaneke,Bornholm. Users in the Area will experience degraded network coverage during the time when our mobile subcontractor is working on the disturbance.




Planerade driftarbeten
Det finns för tillfället inga planerade driftarbeten.
Avslutade driftnotiser
Ref.nrBeskrivning
5afacb53
Ärende senast uppdaterat:
ons, 16 Maj 2018, 09:50
Berör region:
Denmark
Disturbances in mobile network Denmark - Copenhagen
Timezone: CEST
Incident start date/time: 2018-05-15 13:51
Current ETR: Not yet estimated

Our subcontractor have reported interference on some mobile antennas in the northern part of Copenhagen. The areas surrounding
Kongens Lyngby, Gentofte and Vangede are affected.


There are 5 2G sites, 10 3G sites and 2 4G sites out of order.

Reason for the problem are at this moment unknown.

2018-05-16 09:48
Our subcontractor informs that the problem now is resolved.
5af98ad8
Ärende senast uppdaterat:
tis, 15 Maj 2018, 07:35
Berör region:
Denmark, Norway, Sweden
Disturbance - Applications and Telephony
All times are presented in CEST

Timeline:
2018-05-14 15:04: Alarms raised and troubleshooting started.

2018-05-14 15:30: Troubleshooting ongoing

2018-05-14 15:51: Clarifying update:
Webpage is unreachable.
We are unable to send mails from our disturbance system.
Our applications are unable to connect.
Calls, both incoming and outgoing are not connecting.
Troubleshooting still ongoing with full attention from our development and operations team.
Everything points to a network related issue.

2018-05-14 15:57: Website is up again and the rest of our services are slowly starting to come back.

2018-05-14 16:27:
- Website
Up and running.

- Applications
Logins and chats are working intermittently.

- Telephony
All telephony is working intermittently. Both incoming and outgoing calls are affected.

Troubleshooting still ongoing.

2018-05-14 17:00: We currently working on rebuilding our core services.
We are still experiencing problems with placing and receiving calls on both mobile and landline, it is only working intermittently.
Our applications (Desktop,operator,Flowapp) are intermittently not reachable.

2018-05-14 17:30
The majority of the Telephony services is up and running, but still with minor intemittent faults.

Our applications (Desktop,operator,Flowapp) is now reachable again. A log-in cycle is needed if you are still experiencing problems with the applications.

2018-05-14 18:45
Majority of all services are up and running.
Monitoring of systems is in progress.


2018-05-14 19:00
Services are restored.


If you are still experiencing problems, please contact us via email or phone:

Sweden:
support@telavox.se
020 100 000

Norway:
support@telavox.no
23 65 00 00


Denmark:
support@telavox.dk
33 60 00 00

* Gamla driftnotiser som inte är i grått har uppdaterats det senaste dygnet.