Driftinformation

På den här sidan finner du planerade driftarbeten samt driftnotiser. Vi arbetar kontinuerligt med att hålla denna sida uppdaterad. För driftinformation av våra mobila tjänster hänvisar vi också till vår sida med geografisk driftinformation för mobila tjänster.

Du kan alltid kontakta vår support om du har några frågor.

Aktuella driftstörningar
Det finns för tillfället inga aktuella driftstörningar.
Planerade driftarbeten
Det finns för tillfället inga planerade driftarbeten.
Avslutade driftnotiser
Ref.nr. Beskrivning
594a34ab
Ärende senast uppdaterat:
21 juni 2017 12:17
Berör regioner:
Denmark, Norway, Sweden
Disturbance - home/flow and applications
Disturbance - home/flow and applications Desktop / Operator and mobileapps

Timezone: CET
Event start date/time: 2017-06-20 10:45
Current ETR: Unknown

2017-05-20 10:45
Alarms raised and troubleshooting are in progress

2017-05-20 11:30
Core functions is ok. Monitoring in progress until back to full capacity

If you are still experiencing problems, please contact us via email or phone:

Sweden:
support@telavox.se
020 100 000

Norway:
support@telavox.no
23 65 00 00


Denmark:
support@telavox.dk
33 60 00 00
594a2f6e
Ärende senast uppdaterat:
21 juni 2017 10:33
Berör regioner:
Denmark, Norway, Sweden
Problem with homepage / Operational page
All times are presented in CET
Event start date/time: 2017-06-20 17:53

Problem reaching Telavox homepage during the evening from 17:53 to approximately 22:00. The problem also affected the Operational page

Log in to home / flow was affected between 18:03 - 18:40 were you could experience log in problems with several tries to get logged in.

The chat had some delays of messages during the evening
5948a82b
Ärende senast uppdaterat:
20 juni 2017 10:00
Berör regioner:
Denmark, Norway, Sweden
Disturbance with connecting calls
During nights work on core functions you could experience trouble connecting calls

2017-06-20 06:30
Troubleshooting ongoing

2017-06-20 07:00
Trouble log in to home / flow and desktop / operator

2017-06-20 07:30
Log in to home / flow and other platforms i working again

2017-06-20 08:05
Troubleshooting on going. There are still problems with connecting calls

2017-06-20 08:30
Troubleshooting still ongoing.

2017-06-20 09:00
The service is up and running now.
High extended monitoring in progress.

2017-06-20 09:30
The service is working
Extended monitoring still in progress

If you are still experiencing problems, please contact us via email or phone:

Sweden:
support@telavox.se
020 100 000

Norway:
support@telavox.no
23 65 00 00


Denmark:
support@telavox.dk
33 60 00 00
5943cfb9
Ärende senast uppdaterat:
19 juni 2017 08:52
Berör region:
Denmark
Mobile network disturbance - 2G & 3G in Næstved
Timezone: CEST
Incident start date/time: 2017-06-16 14:00
Current ETR: unknown

There is currently a major problem with the 2G and 3G Network.
The problem affects the following areas in Denmark: Næstved

2017-06-19 08:19
Our mobile subcontractor informs that issue in Næstved is now resolved.


If you are still experiencing problems, please contact your advisor or our support via email or phone:

support@telavox.dk
33 60 00 00
594280cb
Ärende senast uppdaterat:
20 juni 2017 06:00
Berör regioner:
Denmark, Norway, Sweden
Arbetet påbörjas:
20 juni 2017 02:00
Planeras avslutat:
20 juni 2017 06:00
Maintenance on core infrastructure
We will carry out maintenance work on our core infrastructure, during the following time window:

Start time: 2017-06-20 02:00
End time: 2017-06-20 04:00

Estimated downtime:
Downtime is expected to be 5 minutes and a maximum of 15 minutes during the time window

Impacted services:
All of our services will be down during the time window:
Mobile telephony, landline telephony, home/flow and all our applications

The maintenance work affects our customers in Sweden,Denmark and Norway

-------------------

Update 2017-06-20 04:00:

Work is taking longer than expected. New estimated time of completion is 2017-06-20 05:00.

Update 2017-06-20 05:00:

Some problems persist. New estimated time of completion is 2017-06-20 06:00.

* Gamla driftnotiser som inte är i grått har uppdaterats det senaste dygnet.