Driftinformation

På den här sidan finner du planerade driftarbeten samt driftnotiser. Vi arbetar kontinuerligt med att hålla denna sida uppdaterad. För driftinformation av våra mobila tjänster hänvisar vi också till vår sida med geografisk driftinformation för mobila tjänster.

Du kan alltid kontakta vår support om du har några frågor.

Aktuella driftstörningar
Det finns för tillfället inga aktuella driftstörningar.
Planerade driftarbeten
Det finns för tillfället inga planerade driftarbeten.
Avslutade driftnotiser
Ref.nr. Beskrivning
58b40422
Ärende senast uppdaterat:
27 februari 2017 12:05
Berör regioner:
Denmark, Norway, Sweden
Problem log on to Applications
We are experiencing problem with log in to applications. Mobile apps and desktop/operator

Timezone: CET
Incident start date/time: 2017-02-27 11:35
Current ETR: unknown
Cause of disturbance: Unknown

2017-02-27 11:35
Troubleshooting ongoing

2017-02-27 11:45
The problem also effects the chat

2017-02-27 12:00
The service are now restored

If you are still experiencing problems, please contact us via email or phone:

Sweden:
support@telavox.se
020 100 000

Norway:
support@telavox.no
23 65 00 00


Denmark:
support@telavox.dk
33 60 00 00
58abd522
Ärende senast uppdaterat:
21 februari 2017 08:46
Berör regioner:
Denmark, Norway, Sweden
Disturbances in call lists and statistics
There is currently a problem fetching call lists and statistics
As a user you will not be able to fetch statistics or check call lists from 2017-02-21 05:00 until the issue is resolved.

All times are presented in CET
Event start date/time: 2017-02-21 05:05

Current ETR: 08:45

Cause of disturbance: Possible hardware failure


2017-02-21 05:05
Alarms raised Investigation ongoing

2017-02-21 05:30
Troubleshooting in progress

2017-02-21 06:15
Fault located

2017-02-21 06:45
Troubleshooting host software


2017-02-21 07:20
Between 07:00 - 07:20 there was a problem logging onto our applications due to the initial problem. This issue is resolved and as a user you can now logon as usual.

2017-02-21 07:30
Progress is made getting call lists and statistics service up and running again
Current ETR 08:00

2017-02-21 08:22
The disturbance regarding call lists and statistics is now remedied.
The calls that was made during the disturbance will be uploaded to the call lists during the day.

We are continuing on extended monitoring on our services and core platform systems.


If you are still experiencing problems, please contact your advisor or contact us via email or phone:

Sweden:
support@telavox.se
020 100 000

Norway:
support@telavox.no
23 65 00 00


Denmark:
support@telavox.dk
33 60 00 00
58aab93c
Ärende senast uppdaterat:
26 februari 2017 04:00
Berör region:
Sweden
Arbetet påbörjas:
25 februari 2017 22:30
Planeras avslutat:
26 februari 2017 04:00
Scheduled downtime - provisioning services
We have to make a stop in the provisioning service for mobile subscriptions.
During this time services can not be modified, added or deleted on the mobile subscriptions.
Calls to and from mobiles will not be affected and the services that are already on the subscriptions will operate as usual.

The provisioning stop is only affecting Swedish mobile subscriptions.

The downtime will be:
From 2017-02-25 22:30 To 2017-02-26 04:00
58a7124b
Ärende senast uppdaterat:
19 februari 2017 10:00
Berör region:
Norway
Arbetet påbörjas:
18 februari 2017 20:00
Planeras avslutat:
19 februari 2017 10:00
Scheduled downtime - provisioning services
We have to make a stop in the provisioning service for mobile subscriptions.
During this time services can not be modified, added or deleted on the mobile subscriptions.
Calls to and from mobiles will not be affected and the services that are already on the subscriptions will operate as usual.

The provisioning stop is only affecting Norwegian mobile subscriptions.

The downtime will be:
From 2017-02-18 20:00 - To 2017-02-19 10:00

* Gamla driftnotiser som inte är i grått har uppdaterats det senaste dygnet.