Admin Accessibility, Telavox Flow
Controlling Personal Data, Telavox Flow
This document details available Data Controller functionality offered by Telavox Flow to the Flow User and Flow Admin.
Telavox Flow is a powerful communication service designed for maximum Customer self-sufficiency. The Customer is the Data Controller and Telavox will fulfill its obligations as a Data Processor as regulated by a signed Data Processing Agreement (DPA).
Who can access what?
The following matrix describes the difference of an individual Flow User and a Flow Administrator and which personal data these can access.
|Flow User access to individual personal data||Flow Admins access to user’s personal data|
|Access PIN/PUK codes||X||X|
|Change Contact Card information||X||X|
|View mobile data consumption||X||X|
|Add/remove location reporting||X||X|
|Access recorded calls||X*||X*|
|Read chat messages||X|
|Add/remove queue members||X|
|View queue statistics||X||X*|
|View call lists||X||X*|
* Only possible if specific add-on features are purchased.
Who can be admin?
A Data Controller can have several Administrators, and an Administrator can add or remove other Administrators instantly. It is also possible for a Data Controller to not have an Administrator at all.
If you have any questions, please contact your Advisor.