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Queue system

Create queues and a call strategy for how you want your incoming calls to be handled. As a user, you have the option to log in to or out of queues, either for yourself or your colleagues.
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Other popular features

Schedule events and holidays

Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during, or after an incoming call.

My overview

My overview, located under the switchboard tab in our softphone, provides an overview of your queues and agents, including the number of calls in the queue, logged-in and available users, and the longest waiting time.

Get a tailored demo and quote for your business

See how Telavox can save time and improve communication in your business. Our experts will guide you through a demo and give you a tailored quote.
  • Book a demo
  • Get a free quote
  • Exploring use cases

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