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Human-centric workspace /

AI Capabilities

Most telco AI takes notes. Yours runs the call.

AI that picks up in a natural voice, handles bookings and tickets, and routes to a person when needed, then makes sense of every call your customers’ teams take themselves. Built into the network itself, reaching every call across fixed and mobile. Yours to package and brand.
See what it does

The product

Answers, acts, never sleeps.

A virtual colleague that picks up the phone in a natural voice, around the clock. It understands what the caller wants, answers from the business’s own knowledge, gets things done, and hands over to a person when one is needed.

Handles the call on its own.

It answers questions, books and changes appointments, creates and updates tickets in the customer’s systems, and routes to the right department when a call needs a human.

Built on customer's knowledge.

Upload FAQs, price lists, policies, link a website, and describe handling. It pulls info mid-call and improves with reviews.

In your customer's voice and language.

Set the voice, tone, greetings and pronunciation to match the brand. It detects the caller’s language from the first hello and replies in it, across multiple languages and dialects.

Full view of what happened.

Every call lands in a dashboard: how many came in, how they were handled, what got booked. Read the full transcript and see the topics that come up most.

Live in minutes,
in the app.

Set it up in three steps: pick the voice and language, give it knowledge, then follow up and refine. No project & integration team required to start.

Captures every call, surfaces what matters.

Calls a team takes hold info worth keeping. AI Assist turns each into text, summary, and record automatically, so nothing is lost.

Every call, in text.

It transcribes calls automatically, both a user’s own calls and switchboard calls, and keeps them as a searchable, shareable record.

The gist, without the playback.

A summary captures the important content the moment a call ends. Topic analysis shows what a call was about and the patterns across hundreds of them.

Calls written up as tickets.

When a call comes in and a ticket is created, the AI transcribes and summarizes the conversation in a click, so the case is documented without anyone writing it up.

Into the systems they 
already use.

Export the transcript and summary into the customer’s CRM, helpdesk or other tools, so a call becomes a logged, actionable entry automatically.

The argument

Network-level AI, not an app bolted on top.

Most AI voice tools are overlays. They sit on the public internet, capture audio after the fact, and only reach the calls that pass through their own app. We put AI inside the voice layer itself, so it works on every call the network carries, mobile and fixed, in real time. And because you choose how it is deployed, down to keeping data in your own data centers, this is AI an operator can put in front of its regulator.

Telco-native core

Why it matters to you

A premium tier you own.

AI is the reason a business will pay more for a phone line, and the reason it will finally leave a legacy PBX. The platform lets you sell it as a premium upgrade on any business number, lifting ARPU without touching your existing bundles, under your own brand with no AI to build or maintain.

Proof

  • ISO 27001
  • Deploy your own data center

Real AI, in production, 
on infrastructure you control.

Both capabilities are live today, running with operators across Europe and used on real business calls. Telavox runs the same AI in its own MVNO. You decide where it runs and where the data sits, including entirely within your own infrastructure.

Nema, Faroe Islands

Voiceflex, UK

Tre, Sweden