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Business Support
System

Telavox BSS is a cloud-ready business support system designed to enable operators to launch, manage and monetise services end-to-end. From product and order management to charging, billing and revenue assurance, our BSS helps you streamline operations, support bundled and multi-play services, and drive predictable growth.
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More than just billing

BSS is the commercial backbone that manages products, pricing, orders, charging and the full customer lifecycle across services. A modern BSS must support fast product launches, flexible bundling and seamless integration with network and OSS systems – without slowing your business down.
Explore capabilities

From offer to invoice, without friction

Designed to support efficient, scalable operations across mobile, fixed, broadband and TV services, our solution helps service providers simplify day-to-day workflows, reduce operational overhead and deliver a more consistent experience.
Operational efficiency
Automate core business workflows and reduce manual handling across the order-to-cash lifecycle. Telavox BSS streamlines processes such as sales operations, service activation, billing and payments, giving teams a single system to manage commercial operations with greater clarity and control.
By replacing manual processes, Telavox BSS helps reduce costs tied to administration, rework and error handling. Fewer handoffs and clearer processes allow teams to operate more efficiently without increasing operational complexity.
Telavox BSS supports operators as their service mix and customer base evolve. It handles increasing complexity across multi-play environments, from mobile to TV, helping you introduce new services or expand into new markets without reworking core business processes.
Our system supports consistent customer handling across subscriptions, billing and payments. Self-service capabilities help customers manage their services more easily, while support teams gain better visibility to resolve issues faster and more accurately.

Core capabilities

Product catalog

Define and manage your commercial offer from a single, TM Forum-aligned product catalog. Create products using business rules, pricing models, documents and data structures that support complex B2B portfolios and flexible packaging.

Data collection & rating

Collect and rate usage data across CDRs, EDRs and event streams in near real time. Built-in data collection and rating support charging, policy control and real-time monetisation without relying on external mediation layers.

CRM and self-care

Provide customer care teams and end customers with intuitive access to account, product and service information. Integrated self-care and CRM functionality supports 360-degree customer views, efficient case handling and task-driven workflows.

Billing & invocing

Handle flexible billing and invoicing across recurring, usage-based and adjustment-driven scenarios. Support credits, corrections and integrations with external invoicing partners, as well as multiple delivery methods such as email, print and direct debit.

Order management

Manage all changes through structured order flows to ensure traceability, automation and control. Order-based handling enables scheduling, dependency management and consistent execution across provisioning and service changes.

Payments & accounts receivable

Support payment handling, matching and dunning processes within the BSS. Automate reminders, debt collection workflows and financial exports to maintain control over receivables and cash flow.

Integration

Integrate the BSS into your wider IT and OSS landscape using a built-in integration framework. Support synchronous and asynchronous workflows through APIs and web services (REST, SOAP), as well as event-driven callbacks.

Automation

Use configuration-driven automation to reduce manual effort and speed up operations. Automation logic is defined through configuration rather than custom development, enabling faster changes and lower operational cost over time.

Learn more about our platform

Speak with our team to explore how a Telavox partnership
can strengthen your B2B offer and support your growth plans.

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