“We chose Telavox for its advanced, future-proof design that aligns perfectly with our vision for a flexible and easy-to-use UCaaS solution. It truly elevates our offering by empowering customers across both fixed and mobile services.”
Tom Bengtsson
CEO of Ålcom
About Ålcom
Ålcom is Åland’s local telecom operator, deeply rooted in the community and owned by its residents. With over 7,000 local shareholders, they provide high-quality communication solutions for both individuals and businesses, combining proud traditions with a forward-thinking vision.
Future-Proof Your Telecom Offering with Telavox FMC Solution
In today’s dynamic telecom landscape Operators, Service Providers and MVNOs (Mobile Virtual Network Operators) face the challenge of seamlessly integrating mobile services with their existing fixed-line offerings. There is an ongoing race to make AI functionality more available and accessible to end users. Bringing AI capabilities seamlessly to both fixed and mobile networks is becoming increasingly important to elevate user experience.
The merging of fixed and mobile services is no longer a futuristic idea but a present-day expectation, especially in the Nordic countries, and its global adoption is growing. Consumers now expect a seamless experience across their different devices and networks, compelling service providers to adapt their services. However, integrating mobile services can be complex, time consuming, requiring significant technical expertise and resources.
Telavox offers a streamlined solution that integrates external mobile services using a BYOT (Bring-Your-Own-Traffic) model with standard fixed-line services, providing service providers enhanced UCaaS (Unified Communications as a Service) capabilities and a simplified telecom offering without requiring infrastructure investment. This practical solution enables Operators to leverage Telavox’s robust UCaaS platform for both fixed and mobile services while maintaining control over their own traffic, with implementation taking only a couple of weeks.
Ålcom Leverages Telavox’ FMC for Enhanced UCaaS Offering
Ålcom, a long-established operator on Åland, an island in the Baltic Sea between Finland and Sweden, holds a strong position as the primary mobile network and B2B provider. Their enduring local presence has been essential for communication across all sectors on the island.
Ålcom recently decided to partner with Telavox to offer a UCaaS solution with a mobile integration to its customers. Telavox was selected over the existing provider primarily due to the platform’s advanced functionality and design, offering customers greater self-service capabilities in a user-friendly manner. “We chose Telavox for its advanced, future-proof design that aligns perfectly with our vision for a flexible and easy-to-use UCaaS solution. It truly elevates our offering by empowering customers across both fixed and mobile services.”, says Tom Bengtsson, CEO of ÅlCom.
FMC (Fixed Mobile Convergence) solution is a specialized offering from Telavox designed for Operators, Service Providers and MVNOs seeking to integrate mobile services using their own traffic and number ranges. It allows these entities to utilize Telavox’s UCaaS solutions, adding a unified communication experience for their end-users, while not having to change networks. It focuses on delivering a high-end native user experience on mobile phones in addition to mobile applications, web applications and fixed phones, while ensuring the service provider’s clients gain the full advantages of Telavox UCaaS. “Customers that have experienced the benefits of a seamless experience, reliable across networks and with rich features, see lower churn and increased ARPU growth.” says Tor Blomdell, CPO at Telavox.
Benefits of Integrating Telavox FMC Solution
- Accelerated Time-to-Market: Standardised mobile integration based on pure network configuration, without requiring extra features, nor any heavy up front investments. This results in a much faster access to Telavox’ UCaaS.
- Unified Communication Experience: Seamlessly integrates fixed and mobile platforms with features like presence (BLF), caller ID selection, and simultaneous ringing (simring), providing end-users with a consistent and intuitive communication experience across all their devices.
- Advanced UCaaS functionality on native mobile: Extending the latest UCaaS functionality seamlessly to the native mobile phone calls; including CRM integration, call recording and transcribing, as well as any AI features such as summaries and call insights.
- Infrastructure-Free UCaaS: Providers can leverage Telavox’s robust and feature-rich UCaaS platform, including comprehensive PBX solution services and smart routing capabilities, without the need for their own infrastructure investment, allowing them to focus on their core business.
- Traffic Control: Allowing providers to maintain control over their mobile traffic and network while delivering the advanced UCaaS functionalities of Telavox.
Scalable Mobile Integration: Easily adapts to the varying needs of different service providers, ensuring a reliable and high-quality UCaaS experience for their growing customer base through Telavox’s flexible platform.
If you are interested in knowing more about Telavox FMC solution, please reach out to us on: serviceprovider@telavox.com