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Human-centric workspace /

Phone system

A phone system that includes the network.

A full cloud PBX for business: calls, switchboard, queues & voicemail across desk phone, desktop, web and mobile. And because Telavox Conversational OS runs in your network, the mobile is part of the phone system itself.
See the capabilities

The argument

One identity, every device, your network underneath.

A user has one number and one identity across their desk phone, their computer, the browser and their mobile. A call rings where they are and moves between devices mid-conversation. OTT phone apps sit on the public internet and treat the mobile as a forwarding destination. The platform is built into the network, so the mobile line is a first-class part of the phone system: native call quality, native reliability, and fixed-mobile convergence that behaves like one system because it is one.

Telco-native core

Capabilities

Everything a business needs

to run its calls.

Calling, on any device.

Softphone on desktop and web, a full mobile app, IP telephony, click to call, caller ID with national directory lookup, local numbers in multiple countries, and SMS/MMS from the SIM. One identity across all of it.

The switchboard.

IVR menus, call queues with the routing strategy you choose, callback instead of waiting on hold, welcome messages, delayed response groups, and shared voicemail. Built and changed by the customer’s own admins in the portal, with no ticket to you.

Handling calls live.

Transfer and park, take over a colleague’s call, hold music, and a call widget that surfaces caller information as the phone rings. Prioritized numbers for the contacts who must always get through, and blocking for the ones who should not.

Recording, monitoring 
and control.

Call recording stored up to two years, started automatically or on demand. Live call monitoring for coaching. Single sign-on through Google, Microsoft or Okta.
See the full feature list

Connections

AI on the call, action after it.

When AI books an appointment or opens a ticket mid-call, that is the workspace doing something with a conversation. It is where the workspace meets the workflow layer: the AI reaches into the systems your customers run on, through ready-made integrations and APIs.

Why it matters to you

The product they open
every day.

The phone system is the habit. It is the thing a business touches every hour, the reason they choose a provider, and the hardest service to replace once it is embedded in how they work. If you own the phone system, you own the relationship.

Proof

Proven telephony, in production.

Our phone system runs in production with operators across Europe and carries the daily communication of their business customers. Telavox runs its own telephony on the same platform it white-labels to you.

Nema, Faroe Islands

Voiceflex, UK

Tre, Sweden