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Ecosystem services /

BSS

The system that runs
every service you sell.

From the product catalog and customer care to subscriptions, invoicing, payments and self-service, a multiplay BSS that runs your whole operation in one place, across mobile, fixed, broadband and TV, and changes by configuration rather than development.
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The argument

One system to run the whole business.

An off-the-shelf UCaaS suite is a finished product an operator resells on the vendor’s terms: their packaging, their pricing logic, their brand a layer away. Conversational OS works as the operator’s own system. You decide the brand, the bundles, the pricing and the channel, and you build the offer your market wants rather than passing along someone else’s.

What it does

Catalog to cash,
across every service.

Multiplay, in one system.

Manage mobile, fixed, broadband, and TV in one system with flexible data models. One customer, one catalog, one invoice for all purchases.

A product catalog you control.

Build and change your offer: bundles, advanced pricing, campaigns, upgrades and downgrades, lock-ins and more, by configuration rather than a development cycle.

Customer care and sales in one view.

Web-based interfaces give your teams a 360-degree view of the customer, customizable per role, with the dashboards, invoice views and task lists care and sales work from.

Subscriptions, invoicing and payments.

The full commercial lifecycle: subscriptions, invoicing on one bill, payments via cards, web invoices, direct debit, payment apps, with dunning and collection included.

Ledger and business intelligence.

A clear view of your customer and financial data, with custom reports, a data warehouse, and analytics and predictive models on top.

Self-service for your customers.

A 24/7 self-service experience: customer pages, SMS queries, upgrades and downgrades, and top-ups, so routine requests are handled without a call to support.

Automated, and integrated without code.

An event-based workflow engine automates the business processes that usually eat manual effort, and an integration framework connects any web service through configuration.

Why it matters to you

Run the whole business on one system.

When every service runs in one configurable system, the economics change. You launch and change offers in the time it takes to configure them. You run mobile, fixed, broadband and TV from one place. Routine work is automated and self-served, so the cost to serve drops. And you deploy it as SaaS, in the cloud, or on your own premises.

Proof

Proven across every play, and we run on it.

The BSS is in production running real operators’ services across mobile, fixed, broadband and TV, from the catalog through to collections. Telavox runs its own multi-country operator on it.

Nema, Faroe Islands

Voiceflex, UK

Claro, LATAM