Telia signs agreement with Telavox Platform and will acquire Telavox’s Nordic MVNO

Telavox Platform continues as an independent company, focused on communications technology for operators

Malmö, Sweden – November 12, 2026 – Telia has signed a multi-year agreement with Telavox Platform. As part of the transaction, Telia has entered into a binding agreement to acquire Telavox’s Nordic MVNO customer base, which includes approximately 24,000 predominantly SME businesses across Sweden, Denmark, Finland and Norway, comprising more than 325,000 end-users, of which more than 240,000 are mobile end-users. .

Under the agreement, Telia will retain the technology for the acquired customer base and make it available to its existing enterprise customers.

Telavox brings together business telephony, contact center, AI and digital self-service. For Telia’s enterprise customers, this means an improved user experience, simplified self-service administration and AI-powered solutions that help businesses become more efficient and accessible to their own customers.

Telavox Platform, the Conversational OS for operators, continues as an independent company, focused on developing its technology and helping MNOs and MVNOs deliver modern business communication services.

Viktor Karlsson, Telavox CEO: “Telia choosing our platform also for its enterprise customers is a clear endorsement of our technology. We built it by running our own operator on it for more than 20 years. Now it will reach a much larger customer base through one of the leading operators in the Nordics, and we can put our full focus on developing it for the operators we serve. Our Nordic customers will be in excellent hands with Telia, a trusted partner to businesses of all sizes with high-quality, reliable and secure networks.”

Approximately 180 employees in commercial roles are expected to join Telia from Telavox in connection with the transaction. 

The transaction is subject to customary regulatory approvals, with closing expected in Q1 2027.

About Telavox Platform

Telavox Platform is the Conversational OS for operators. It gives telecom operators and service providers one platform for business telephony, contact center and AI, delivered under their own brand. The platform serves more than 1 million active users and handles over 10 million interactions a day, backed by 150+ in-house developers. Telavox Platform is ISO 27001 certified, a GSMA member and headquartered in Malmö, Sweden.