Call recording
Record phone conversations for better training, security and legal compliance.
Record phone conversations for better training, security and legal compliance.
Telavox's call recording add-on feature allows you to capture and store audio recordings of your phone conversations. Whether you are a business owner, manager, or team leader, this feature empowers you to review, analyse, and improve your communication processes.
Choose which users, profiles and queues should be recorded. Recording starts automatically, reducing manual work and allowing your agents to focus on delivering the best customer service.
With flexible customisation options, you can use call recording to fit your specific legal or business requirements
Manage your data securely in a way that works for you and your business. Telavox stores all your recordings for 2 years. To store them for longer or to manage recordings on other platforms, you can easily export them automatically via an FTP (File Transfer Protocol) server.
No matter how you work, we make call recording efficient, easy and secure. Call recording is available on mobile, landline and softphone platforms.
Keep your processes secure and protect caller privacy by managing user permissions. Admin users can determine which users’ calls are recorded, as well as which users can access and listen to their own or other people’s recordings.
“ Unlike other providers, Telavox uses passive call recording that works on both mobile and landline phones.”
Ackim Axelsson Canay, Service Delivery Manager at JLL.
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Contact us now to arrange a demonstration