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Guides & Reports

Here you'll find our useful guides on a variety of topics – from the benefits of a contact center to how to handle company phones. Enjoy!

Report
The Forrester Wave™: UCaaS, Q3, 2023

Find out why Telavox was named as the only European provider in Forrester's UCaaS wave report.
Guide
“Who am I talking to?” Security, verification and customer experience

How do you maintain the security needs of your business whilst still offering a positive customer experience? This guide explains in detail.
Guide
4 easy steps for successful business telephony

Business telephony has changed a lot in the past few years. We examine the trends and must-haves for telephony for your business today.
Guide
Effective communication with telephony and PBX in Microsoft Teams

Get the most out of Microsoft Teams by integrating with your telephony solution. Read our guide and learn about all the benefits!
Guide
How a contact center strengthens the customer experience

This guide shows how the customer's expectations on communication has changed, and how to effectively use a contact center to strengthen the customer experience.
Guide
How to create a successful hybrid workplace

The hybrid workplace is the future. Read our guide on how to succeed with the hybrid workplace with these practical tips.
Guide
SIP trunk for your company – a complete guide

Read our in-depth guide about SIP trunking. We explain and clarify SIP-trunking and communication over the Internet. With this guide, you’ll get closer to the right communication solution!
Guide
How to keep the company culture alive when working remotely

Here's a guide on how to make your team excel at remote work – all while strengthening your company culture.
Guide
The many benefits of interactive voice response (IVR)

In this guide you'll learn all you need to know about IVR. We list the benefits and provide hands-on examples and advice on how to set up your messages.
Template
Phone policy template

Read our template where we've gathered all you need to know to communicate in a unified and professional way – externally and internally.
Guide
How to handle mobile phones at your company

Learn about the challenges commonly faced when handling mobile phones in the company. Also: read the best tips on how to avoid expensive subscriptions.
Buyer's guide
How to choose the right cloud PBX

Do you have a PBX but are looking for a new solution? Or do you need one but don't know what's required? Then this buyer's guide is for you!
Guide
Phone conferences for global companies

Communicate easier across borders! In this guide, you'll learn about the pros and cons of traditional phone conferences, and alternatives to your existing solution.

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