Product Overview
Introducing a revolutionary platform that seamlessly integrates telephony, PBX, messaging, meetings, and contact center capabilities. Simplify and streamline your communication with this all-in-one solution.
Introducing a revolutionary platform that seamlessly integrates telephony, PBX, messaging, meetings, and contact center capabilities. Simplify and streamline your communication with this all-in-one solution.
Fixed and mobile telephony, and PBX. All your voice communication needs in one place.
Telavox's Queueing Systems feature is designed to efficiently distribute incoming calls to multiple queue members, making it ideal for call centers or support teams. With the ability to log in to unlimited numbers at no extra cost, this feature ensures that calls are always attended to, even during peak hours. The feature is also highly versatile and can be accessed from any platform and device, making it a great option for organisations with a diverse and mobile workforce. Cross-platform support means teams can continue to work seamlessly, even from different locations or devices.
Use caller information to send calls to the right place every time. Our Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and competency-based routing intelligently connect customers to the right agent, saving time, increasing customer satisfaction, and boosting productivity. Improve the overall efficiency of your call center and take your customer service to the next level with our smart routing feature.
Regardless of where a call happens – over cellular, PSTN or the Internet – the experience and features are the same. Telavox is the only mobile virtual network operator (MVNO) leveraging TDC and Telia infrastructure across the Nordics. Keep in touch with colleagues and customers in any way you choose. It’s your call.
Telavox works seamlessly with third-party platforms. Install dozens of integrations from our ever-growing app directory. Easily connect with various CRM, ERP, ticketing, and CC systems. Improve your customer service and increase your team's productivity using our API integrations. Add extra security with trusted tools like BankID.
Integrate Telavox’s telephony into your Microsoft Teams platform for seamless collaboration
Learn MoreAdditional PBX functionality to help you offer world-beating customer support.
Improve your training and feedback with our powerful co-listening feature. It’s an agent coaching and supervisory tool that allows a supervisor to listen live to agent calls. This feature is a part of Telavox's call center solution, which helps managers provide real-time feedback and guidance to agents, ultimately resulting in improved agent performance, customer satisfaction and overall call center efficiency.
Get a complete overview with our comprehensive statistics feature. Our feature provides graphical and numerical data for call attempts, traffic load, incoming/outgoing calls and busy-hour call completion for selected periods. It also includes traffic measurements, statistics, and counters on business group call usage, patterns, feature usage, and hunt groups. This feature allows you to get real-time insights into your call centre's performance and make data-driven decisions to improve your service level, increase productivity, and optimise your resources.
Agent availability shouldn’t stop you from delivering great customer service. Use our callback feature to automatically call customers back when it’s their turn to be served. Or add a live chat widget to your website, branded with your own colours.
Additionally, the widget offers features such as estimated wait time in queue, company contact and location, direct call and email options, and the ability to leave contact information for a callback.
We make it easy to DIY. Manage your workflows, user profiles and licences quickly and easily.
No need to wait for your account manager to make changes for you. Our self-service admin portal allows you to manage users, licenses, costs, and security in one convenient portal. It provides services and licences for mobile network operators, allowing you to add and delete SIM and eSIM cards, manage data plans, and handle PIN/PUK codes all in one place. The user's landline and mobile telephony are all managed from a single portal, providing a seamless experience for your customers and reducing the workload for your team. This feature can help you improve customer service, increase efficiency, and reduce costs.
Our PBX builder couldn’t be simpler. This feature lets you easily customise and brand your customer's contact experience. Self-guided welcome messages, audio and music recordings, and opening hours enable you to update important customer information quickly and efficiently.
This feature can help you improve customer service and create a more personalised customer experience. With PBX admin, you can easily manage and update your business' phone system to better serve your customers.
Experience the ease of user onboarding with Telavox. Our feature ensures that users are invited automatically and immediately receive information on how to get started. Our apps are available on all platforms, making it easy for users to access them from any device. With the help of single sign-on through Microsoft or Google, getting started is just one click away.
This feature can help you save time and resources by streamlining the onboarding process for new users, making it easy for them to get started. It can also help you improve the user experience by providing them with all the necessary information to start using your services with ease.
Telavox helps you succeed. All the advice and support you need, whenever you need it.
Telavox is committed to providing outstanding service and support. Our team is available in EMEA, speaking Swedish, Finnish, and English. The support portal is easily available in Swedish and English, making it easy to find answers to your questions.
Additionally, we provide all necessary documentation in Swedish and English, ensuring you have all the information you need to make the most of our services. With Telavox, you can trust that you have the support and guidance you need whenever you need it.
Our Customer Success Manager (CSM) service offers a dedicated point of contact for your business. The CSM will assist with delivery and project management, customer service, and ongoing service management. They serve as the main project manager for your delivery and ensure that the project is executed timely and with high quality. They also continually monitor and analyse statistics, engaging in proactive dialogue throughout the contract period to maximise the benefits of Telavox services. With a dedicated CSM, you can trust that your project will be managed efficiently and your needs will be met throughout the entire contract period.
Everything you need to go from beginner to expert. Our e-learning platform helps onboard new users and train employees easily and interactively. Videos, quizzes and activities guide you through every step of the way. Quickly get up to speed on the basics, or delve deeper into advanced features to get the most out of Telavox.
Contact us now to arrange a demonstration
