Product Overview
Streamline your communication with an all-in-one platform that seamlessly integrates telephony, PBX, messaging, meetings, and contact center capabilities.
Streamline your communication with an all-in-one platform that seamlessly integrates telephony, PBX, messaging, meetings, and contact center capabilities.
Fixed and mobile telephony, and PBX. All your voice communication needs in one place.
Learn more about Phone Systems
Telavox Queueing System directs incoming calls to team members and departments. Use caller info for intelligent routing with ACD, IVR & competency-based routing. Connect customers to the right agents, boost agent efficiency, save time and increase customer satisfaction.
Learn more about programmabilityAutomatically record phone conversations for better training, security and legal compliance. Call recording is available on mobile, landline and softphone platforms.
Learn more about call recordingRegardless of where a call happens – over cellular, PSTN or the Internet – the experience and features are the same. Telavox is the only mobile virtual network operator (MVNO) leveraging TDC and Telia infrastructure across the Nordics. Keep in touch with colleagues and customers in any way you choose. It’s your call.
Additional PBX functionality to help you offer world-beating customer support.
Learn more about Call Center
Telavox's co-listening is a powerful agent coaching and supervisory tool that enables real-time feedback and guidance to agents. Part of the call center solution, it boosts agent performance, customer satisfaction, and overall efficiency through live monitoring of agent calls.
Telavox statistics feature provides real-time insights into call center performance, including call attempts, traffic load, completion rates, and usage patterns. With graphical and numerical data, you can make data-driven decisions to improve service, productivity, and resource optimization.
Never let agent availability affect customer service. Telavox callback feature automatically calls customers back when it's their turn, while the branded live chat widget on your website offers features such as estimated wait time, direct contact options, and callback request.
Telavox works seamlessly with third-party platforms. Install dozens of integrations from our ever-growing app directory. Easily connect with various CRM, ERP, ticketing, and CC systems.
Improve your customer service and increase your team's productivity using our API integrations. Add extra security with trusted tools like BankID.
Verify callers’ identity. Add extra security and efficiency with BankID.
Make calls via Hubspot or access your Hubspot info directly in Telavox.
Integrate Telavox’s telephony into your Microsoft Teams platform for seamless collaboration
We make it easy to DIY. Manage your workflows, user profiles and licences quickly and easily.
Learn more about Administration
Telavox self-service admin portal allows you to manage users, licenses, costs, and security in one place. It includes mobile network operator services, adding/deleting SIM and eSIM cards, managing data plans and PIN/PUK codes. Manage landline and mobile telephony from a single portal for a seamless experience, improved customer service, efficiency, and cost reduction.
Customise and brand your customer's contact experience with Telavox PBX builder. Easily update self-guided messages, audio, music, and opening hours. Improve customer service and personalisation with easy management and updates to your business' phone system.
Streamline user onboarding with Telavox. Users are invited automatically and receive immediate information to get started. Apps are available on all platforms and single sign-on through Microsoft or Google. Save time and resources while improving the user experience with easy onboarding.
Telavox helps you succeed. All the advice and support you need, whenever you need it.
Learn more about Service and support
Telavox offers top-notch support in EMEA in Swedish, Finnish, and English. Access the support portal and documentation in Swedish and English for all the necessary information you need, and count on Telavox for assistance whenever needed.
Get a dedicated point of contact for efficient project management, customer service, and ongoing support with Telavox's Customer Success Manager. From onboarding to proactive performance review, your CSM will help you throughout your entire time with Telavox.
From beginner to expert, Telavox's e-learning platform offers interactive onboarding and training with videos, quizzes, and activities. Get up to speed on basics or advanced features easily.
Contact us now to arrange a demonstration