Microsoft Teams

Integrate Telavox’s telephony into your Microsoft Teams platform for seamless collaboration

Everything in one platform. Access your Telavox telephony features directly within Microsoft Teams.

Sync your presence, contacts, calendar and more for a complete communication solution. Improve your company communication – internally between colleagues, and externally with customers. By integrating your telephony solution with your collaboration platform, you’ll get access to all the essential tools in one place. Two-way Presence Sync means your availability is synchronised on each platform. In a meeting? Automatically opt out of support queues. On a call? Your Microsoft Teams status updates accordingly. Telavox and Teams work together seamlessly. With your telephony in Microsoft Teams, it’s super-easy to keep in touch – even across national borders! You can call, chat, and transfer calls between colleagues free of charge, and communicate with everyone else at affordable rates.

Don’t switch between apps. Integrate instead.

Gone are the days when you had to use another app or your mobile to make an outbound call. Now, you can call out directly within Teams, using Telavox’s Teams integration. Get access to all Telavox features by integrating with Microsoft Teams. Control your PBX and call out to anyone in the world in an easy-to-use interface within the Teams ecosystem. All in one environment – it’s a truly seamless experience.

Presence sync

Presence synchronisation enables you to automatically sync a user's profiles and call status from Teams to Telavox. This makes it easier for colleagues to collaborate and see when you're busy in either platform.

Get notified of incoming calls in Teams

Accept calls and use Teams to control call handling such as transferring and receiving calls to your fixed number.

Decide which number to show

You can control Telavox’s caller ID masking within Teams, meaning that you decide which number to display when calling out (fixed office number, mobile number or company switchboard number).

Call all of your Outlook contacts – Teams or not

All your contacts are pulled from Outlook Exchange so you can call them directly on their mobile or fixed number – whether they use Microsoft Teams or not.

One client to answer and handle inbound PBX calls

Total flexibility with call handling. Your colleagues can choose whether to answer inbound calls via Teams or Telavox - whichever suits their needs best. More flexible for employees, and better customer service.

Complete control of the PBX

Users can control their Telavox profiles directly within Teams, access incoming call lists, recordings, look-up, and voicemails.

Using the integration requires valid licences from both Telavox & Microsoft. Your Customer Success Manager will guide you through the process to make sure everything goes smoothly. Reach out to them to get started, or if you’re not already a customer contact us here for more information.