Voice calls, emails, chat, social media, and more. Streamline your customer support and the opportunities for a customer to contact you by gathering all conversations in one platform.
Ensure that incoming cases are processed and forwarded efficiently. You can prioritise between queues, easily log in and out agents, and have different strategies for handling calls.
All incoming cases can be tagged and categorised to help keep things organised and manageable. You could create a category for invoices, and tags related to the topic, like incorrect payments. See exactly what kind of requests your team is dealing with. To retrieve statistics and follow up is a piece of cake.
Omnichannel creates new opportunities. You can easily expand voice functions with email, social media, chatbots, and more with omnichannel. You get a unified view of all communication, ensuring a better experience for both customers and agents.
Do you regularly receive similar questions regarding opening hours or a specific service? Then you can create templates, which the agents use when these questions arise to make communication more efficient. Agents easily modify their scripts and create personalised responses based on all incoming customer data and customer inquiries gathered in one place.
Pristine performance and quality
Get in-depth statistics to evaluate how customer service is performing. Make well-informed and data-driven decisions.