One Hub
Streamline your processes for better reporting, lower costs, and greater security
Streamline your processes for better reporting, lower costs, and greater security
Reporting, cost control and transparency, plus greater security and stability for reduced risk. A DIY portal for both IT admins and end-users makes it easy.
Reduction in Total Cost of Ownership (TCO) when moving to a cloud-based solution
Leaders who say that cloud-based collaboration can improve any process
The rank given to the 'self-service portal' by buyers when listing the top ten criteria for evaluating UCaaS vendors
A single, coherent app experience that streamlines operations for both users and admins.
One self-service hub for user settings and PBX administration. Transfer licenses, activate SIM cards, top-up data and port numbers. Less time logging in/out of different vendor portals and more time to focus on other initiatives.
Assign licenses to new colleagues. Remove them from those who’ve moved on. Licences are completely detached from a user and/or number and can quickly and easily be re-assigned or removed.
Real-time service-level dashboards, efficient call routing, and empowered mobile agents who can easily move between front and back office work. Quickly scale up or down the number of agents needed at any one time. Delayed hunt groups provide back-up should all your agents suddenly get tied up.
Bring several separate tools under one roof – reducing costs and simplifying operations. Telavox easily replaces your existing fixed and mobile telephony, PBX, intranet, chat, video and voice conferencing, and contact center solution.
One application for fixed and mobile telephony, PBX, collaboration, and contact center across all your Nordic offices. Reduce the cost of cross-Nordic calls and administer all offices from one central hub.
A Customer Success Manager is there when you need them. A consistent service experience with the same contact managing your account from beginning to end.
Complete oversight and granular levels of access for sharing the right information with the right people.
Puts control in the hands of the right people. Limit mistakes by locking user settings. Reduce your burden by delegating responsibility for specific worksites to sub-admins.
Receive ONE invoice per month for all services, including a breakdown by worksite. Less time spent analysing multiple pages of charges or associating costs between users and/or worksites.
Users can sign in/out of queues and hunt groups directly from their web, desktop, or mobile app - without help from an IT admin. They can even control their own telephony minutes and data top-up.
Cloud-based apps, native mobile telephony integration, user-controlled profiles, and caller ID masking lets all employees work effectively from anywhere.
Data is only truly valuable when it leads to insights. Telavox puts business intelligence in the palm of your hand.
A fresh batch of insights every 30 minutes. Service levels, processing and queue times, agent activity, and call volumes.
Learn moreWe’ve created some widget templates that help get you started, but with Power BI you control which (and how much) data you want to be displayed.
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“ For us, Telavox has been nothing but great. It means so much to be able to adapt our solution when our needs change.”
Frida Häggström, Administrative Manager at Logex
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We’d love to show you what Telavox can do for your business –
contact us now to arrange a demonstration.