1. That it actually happens
Essentially, the most important prerequisite for a successful phone conference is that it actually happens! It doesn’t matter what impressive features are technically available if your employees don’t know that the solution exists, or if it’s too complicated to use.
2. That it runs smoothly
When you’ve finally managed to schedule that last-minute meeting, it all too often happens that participants don’t remember where to call to join, or where the codes to the conference are. At many large corporations, you have to call reception and order a conference code, which can lead to more time spent waiting for the code to arrive. Outdated telephone conference solutions also tend to be unnecessarily elaborate.
3. That it starts on time
If you use older, traditional phone conference services, you run the risk of having to endure a long wait before the meeting actually starts. Even if you’ve made sure to be on time, someone else might be running late or struggling to connect to the conference.
4. That the sound is good
There can be no phone conference without sound, so making sure it works is vital. As long as it’s just the image that lags a little every now and then, a lot of your communication will still translate, but if you can’t hear what the other participants are saying, trying to understand them will be almost impossible.
5. That the network is stable (if held online)
If you’re not using the telephone network for your phone conference, it’s crucial to make sure your connection is as fast and stable as possible. If, for example, one participant joins you from aboard a train, conditions will not be ideal. Holding the phone conference through the telephone network is a better option, but online meetings can be a good alternative if you’re frequently speaking to countries where phone calls are very expensive, or calling locations where service tends to be poor.
TIP: In order to make sure that your conference will run without any hiccups, using two solutions at the same time can be a good idea. Many customers choose to have a standardised solution for phone conferences and then combine that solution with a service like Hangouts or Skype. That way, you can be sure that the sound will work, even if the image should freeze.