Softphone

Softphone – a smart solution for you who spend a lot of time using a computer and a phone simultaneously.

What is a softphone?

A softphone is a program you install on your computer or tablet. It works just like a regular phone, but it also has other relevant functions.

When you log in to your softphone via Telavox, you're greeted by a simple user interface. There, you can see all your colleagues' status and make, connect and answer incoming calls. The only difference is that the calls go over the Internet instead of the regular telephone network.

It's cheap!

A softphone does not require any expensive hardware such as fixed phones nor smartphones for your employees. All you need is an internet connection for your PC or tablet.

Work from anywhere

With a softphone in your laptop or phone, you are truly mobile. Softphones use VoIP technology, which makes it easy to make calls even while abroad.

You get going right away

You just need to install the software, log in and plug in the headset – then you can start using the computer as a phone immediately.

Rich calling functionality

Voicemail, call forwarding, call recording, transfer between softphone and mobile, Caller ID… These are just some of the smart features of the Telavox softphone application!

Manage your availability

Our integration with Google and Microsoft calendars helps you change your online status automatically. You can also change profile status manually and log in or out of the hunt groups directly in the Telavox app. A Call Center Pro subscription gives you even more advanced functions like pause system, auto-logout, and much more.

A true collaboration platform

Your company's contact lists, chat, audio, video conferences and more. With Telavox, you get all the elements of a truly unified communications platform. Collaborate with your colleagues and customers through the same platform.

PBX services and stats

Add or remove agents from the queueing system and keep track of their performance through basic stats. These features are available from the same interface as all other functions of the Telavox softphone app.

Works seamlessly with other systems

Our softphone can be fully integrated with your CRM or helpdesk platform. All functions, including advanced calling features, queueing system, and stats, can be made available directly from Microsoft Teams, Microsoft Dynamics, Hubspot, Freshdesk, Zendesk and soon Salesforce.

Always the latest updates

Thanks to our in-house development team, we are continuously improving the functionality of our softphone. It allows us to bring new features requested by our customers and grow our integration portfolio.

Explore relevant resources

Telavox UCaaS product specification sheet

A complete list of our telephony, PBX, messaging, meetings and contact center features and functions

This technical specification sheet has been compiled using the many Request for Information (RFI) and Request for Proposal (RFP) Telavox has received over the years. This list of frequently requested features and functions was then further expanded upon using information compiled by the market research firms Gartner and Forrester.

Download the spec sheet

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