A complete list of our telephony, PBX, messaging, meetings and contact center features and functions
This Unified Communications as a service (UCaaS) and Contact Center (CC) technical specification sheet has been compiled using the many Request for Information (RFI) and Request for Proposal (RFP) documents Telavox has received over the years. Our own list of frequently requested features and functions was then further expanded upon using information compiled by the market research firms Gartner and Forrester.
Table of contents
- Introduction
- How to read the table
- Basic requirements for UCaaS and Contact Center
- Voice requirements
- Unified Communications endpoints
- Voicemail, messaging, and presence
- Web-based conferencing solutions
- Mobile communications
- System management
