Service and Support
With you every step of your day
With you every step of your day
A dedicated Customer Success Manager and growing ecosystem of certified partners means you always have the right person to talk to
Developers
Solutions Engineers
Customer Success Managers
Certified Partners
Telavox teams are there when you need them most. A single Customer Success Manager manages your account from start to finish, bringing continuity and consistency to your service experience. During weekdays, 95.9% of calls are answered within 2 minutes and emails within 24 hours. Enterprise clients with premium SLAs have a guaranteed response time of 2 hours - 1 hour if urgent.
Some of our amazing Customer Success Managers
Kristina wants to create the best conditions for her clients to succeed with their operations. Kristina also likes the variety in her work, she enjoys working for many different industries and thinks that’s inspiring and fun.
Morgan works as Project Manager for our Enterprise clients – companies or businesses with over 150 employees. He has long experience in the telecom industry in both customer support, technical support and user experience. Morgan loves working with customers and finding the best solutions together.
We have over 200 certified service partners across the Nordics and the UK and are continually expanding our partner ecosystem. We can connect you with a local service provider that is fully trained on our platform. The Telavox team will continue to help in the background - all our partners have a direct line to a dedicated Customer Success Manager.
Some of our fantastic certified partners
Combining scalable infrastructure with the fact that our applications are engineered with availability at the core means most situations can be handled simply and without human intervention.
Our services are built on top of virtual infrastructure, allowing us to scale services to meet short and long term increases in demand. We continue to improve processes by applying Site Reliability Engineering (SRE) practices.
Telavox’s cloud services have consistently stayed above 99.98% uptime. Multiple, geographically separate data centers with uninterrupted power supply and redundant connections to phone networks and internet connections.
All personal data, including recorded calls, are handled and stored in compliance with GDPR. Privacy lies at the core of our design philosophy and is critical to the way we do business.
“ Being able to have a continuous dialogue with the people who actually develop the product you’re using is fantastic. I can even suggest improvements. That’s never even been an option with other suppliers.”
Magnus Henrichson, Head of IT at Löfbergs
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One app for both customer engagement and team collaboration. Route calls programmatically, monitor service levels in real-time.
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Telavox integrates with multiple systems, combining the power of your existing tech stack with the simplicity of a single hub.
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Voice, chat, video - get more from your workday. Connect and share with colleagues and customers.
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Fixed and mobile telephony, and PBX. All your voice communication needs in one place.
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We’d love to show you what Telavox can do for your business –
contact us now to arrange a demonstration.
