Telephony policy

Everything you need to know to create a world-class telephone strategy

Did you buy a new telephone system recently, switch to a cloud-based PBX, or experience a lot of growth in a short time? In that case, you’re definitely in need of an up-to-date telephone policy!

In this telephone policy template, we’ve collected everything you need in order to be able to communicate in a cohesive and professional way – both externally, when facing customers and partners, and internally within your team. From directed calls, voicemail, and phone queues, to handling data and private mobile phones in your company, the template will help you gain full control of every aspect.

What’s included:

  • Telephony strategy – this is how you create it
  • Recommended practices for mobile connections and landlines
  • Examples of standard company forwards and profiles
  • Suggested phrases for greetings and voicemail messages
  • Brief telephony dictionary – from administrator to top-up

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