Tickets
Automatically create support tickets from incoming calls and keep track of ongoing issues to enhance the overall customer experience.
Automatically create support tickets from incoming calls and keep track of ongoing issues to enhance the overall customer experience.
Tickets is a straightforward ticketing system that enhances your customer service. It automatically creates tickets from incoming calls. Take notes, loop in a colleague or reassign a ticket if needed.
Take internal notes for better knowledge sharing. Mention colleagues in a ticket to involve experts and facilitate collaboration.
Keep track of all actions taken on a ticket and view previous interactions to provide context and continuity.
Reply to mobile callers via SMS (additional charges apply), providing a quick and convenient response method.
To start using Tickets, you need the add-on CC Pro. Already a customer?